Betjli FAQ – All Your Questions Answered Here

No ID is required to register – simply verify your mobile number with an OTP and you're good to go. However, KYC verification may be required for larger withdrawal amounts.

On the login page Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number and verify with the OTP. You can then set a new password. The whole process takes just 2–3 minutes.

No. Only one account can be created per mobile number. If multiple accounts are found, all of them will be suspended and balances may be forfeited. This rule applies equally to everyone.

Yes, but you'll need to contact our support team to do so. Your identity will be verified before the number is changed. For security reasons, this cannot be done directly through the app.

The minimum deposit is just BDT 200. The maximum single deposit limit depends on your chosen payment method. With bKash, you can deposit up to BDT 25,000 per transaction. For larger amounts, simply make multiple transactions.

Your balance is usually updated within 1–5 minutes. If more than 15 minutes pass, contact us via live chat with a screenshot of your payment. Sharing your transaction number will help us resolve the issue faster.

Betjli does not charge any extra fees on deposits. However, your payment provider (such as bKash) may apply its own service charges according to their own policies.

The minimum withdrawal amount on Betjli is BDT 300. The maximum daily withdrawal limit depends on your account level. Standard accounts can withdraw up to BDT 50,000 per day.

To withdraw bonus funds, you must first meet the wagering requirements. For example, a 1x wager means you need to place bets totalling the bonus amount once. Winnings from your actual deposit, however, can be withdrawn at any time.

If a withdrawal is cancelled, the funds will be returned to your Betjli wallet. Cancellations are usually related to account verification issues. Contact live chat for full details on the reason.

A wagering requirement means you must place a certain amount in bets before you can withdraw bonus funds. For example, if you receive a BDT 1,000 bonus with a 5x wagering requirement, you need to wager BDT 5,000 in total. Requirements vary by offer – always On the promotions page Read more.

Yes, winnings from free spins can be withdrawn once the wagering requirement is met. Free spin winnings typically carry a 1x wagering requirement — meaning you only need to wager the amount won once before withdrawing.

Log in every day to earn a daily bonus. Logging in on consecutive days (7 days, 14 days in a row, etc.) increases your bonus amount. Missing a day resets your streak.

Yes, all games on Betjli use certified RNG (Random Number Generator) technology, meaning every result is completely random and unbiased. Independent third-party auditors conduct regular verification.

The Betjli app is available on both Android and iOS. Download Page Download the APK directly or search for it on the App Store. The app offers everything available on the website, plus biometric login and push notifications.

Yes, Betjli's Live Casino features Bengali-speaking dealers from Bangladesh and India. You can chat in Bengali especially at Andar Bahar, Teen Patti, and Bengali betting tables – a truly enjoyable experience for local players.

Live betting lets you place wagers in real time while a match is in progress. Odds shift dynamically based on the flow and momentum of the game. Placing a bet at the right moment can earn you significantly higher returns.

Yes, if a match is cancelled or abandoned, the full stake for that bet is refunded. The same policy applies if a bet is voided due to a technical issue.

Go to your account settings and enable 2FA under the "Security" section. From that point on, a one-time OTP will be sent to your mobile with every login, adding a strong extra layer of protection to your account.

KYC (Know Your Customer) is an identity verification process. It may be required for large withdrawals or if any suspicious activity is detected on your account. Typically, a photo of your NID or passport along with a selfie is all that's needed.

Describe your issue in detail via live chat or email. Providing a screenshot, along with the date and time of the incident, will help speed up the resolution. For serious complaints, you can request that your case be escalated to a senior manager.

Yes, Betjli's support team is available 24/7, every day of the week. Even at 3 AM, you'll find someone on live chat. We know gaming never stops — so neither does our support.